An integrated team
A group of creative thinkers walk into a building…
this isn’t the start of a joke, it’s just the intro to the Refinery team. People make Refinery. And although we hate clichés, it’s true. Our collaborative team is made up of a bunch of lovely people with unique talents all working together to create amazing work.
We’ve got our fingers in all the pies. Not just because we’re Northern (gravy too, please) but because every single member of our in-house creative team brings a unique talent to the table.
And when we combine our talents and 50+ years of expertise, well, that’s when the magic happens.
Fancy joining the team?
Like putting your creativity to work, laughing, learning, thinking, and the occasional night out? Come and join the team!
We’re always on the hunt for fresh talent. If there’s nothing you fancy in our current vacancies, send your CV / portfolio to [email protected] and we’ll be in touch if the right role comes up.
Account Manager
The Account Manager, and wider account management team, are the bridge between the client and the agency. They are responsible for ensuring that the agency is meeting the client’s needs, working with all the key functions, including at other client agencies, that go into creating the agency’s advertising output. They are constantly solving problems, managing internal and external communications, and driving projects to completion.
Key attributes:
- Good understanding of motion/video and production processes
- Have been involved in several production lead projects
- Ability to manage photography shoots
- Experience in working with global clients
- Digital and social media knowledge
- Experience with fast paced retail clients
- Personable, and able to work effectively with a variety of different people.
- Organised, with strong attention to detail and time management skills.
- Effective communicator, both verbally and in writing.
- Persuasive, able to sell work and ideas, and respond positively to feedback.
- Flexible, and able to solve problems.
- Resilient and positive in difficult situations.
- Able to juggle competing demands and accept pressure with equanimity.
- Numerate - able to reconcile budgets
- Keen to work on new business pitches and learn from seniors
- You’re not precious. You appreciate some ideas work and some don’t. But we do like to try (almost) everything once.
- You are humble. There are no egos at Refinery
Key responsibilities:
- Managing the client relationship through effective communication, problem solving, and responding to requests.
- Taking client business/marketing briefs and, where required, supporting the Planner.
- Presenting and selling creative work
- Ensuring that project deadlines and budgets are met, communicating and seeking approval of any changes to these.
- Identifying ways to grow client accounts through organic new business opportunities.
- Managing the work and performance of team members e.g. Account Executive and Interns.
- Keeping the team and the client up to date with useful knowledge and information, for example a story in the marketing press about a competitor brand.
- Maintaining accurate records of meetings, decisions and next actions.
- Working with Producers and the Creative Team to ensure all creative material produced and presented is legal and adheres to the regulatory Code.
- Updating agency systems and maintaining up to date client account information.
- Preparing materials for pitches.
- Conducting account analysis and preparing materials for client meetings including conducting competitor reviews.
Benefits:
- 25 days holiday plus all UK public holidays
- Hybrid working - Monday and Friday at home
- Free on-site parking in central Manchester
- Healthcare scheme
Think you’ve got what it takes to help drive our next chapter, please send your CV to [email protected]
